Our Client Reviews
Susan was outstanding the moment I met her, she promised she would find us a beautiful home in less than 35 days since my lease was about to expire. She worked tirelessly and kept me inform through the process. Even after we closed on the house, she called to check on us. I'm happy and thankful for all of her help and I recommend her to anyone looking to buy or sell a home.
We would recommend Susan to anyone! She’s extremely responsive, listens to what you want in a home, and is extremely knowledgeable. She is such a pleasure to work with!
Susan went above and beyond. Our first trip out the airport was out of rental cars. We had a reservation. Susan found us one to use from a dealership. Educated us on homes. We bought our dream home and Susan was there every step of the way.
I love the Susan Kennedy Team, there were awesome they did a perfect job and look for my home me and my husband Recommend the Susan Kennedy~Realtor Always number one.
Greg & Yesena
We had a very good experience with Lota Howell of the Susan Kennedy team. Lota was very responsive and helpful throughout the process of buying our home. We would highly recommend them!
Susan and her team handled everything. Being Military buyers we were out of town for the majority of the process, Susan and her team helped us tour the home, handle inspections and repairs. Then answered our questions and guided us through closing. Highly recommend her and her team especially if you're a Military buyer or a 1st time home buyer.
Worked with Susan to purchase my first home 7 years ago. This week we sold that very same home within 24 hours of her putting it on the market. I'm absolutely positive that her team of professionals played a huge role in our success. I would recommend Susan to anyone buying or selling in Jacksonville. I couldn't imagine a better realtor.
Thank you for once again providing us with such excellent service and going well beyond the standards of any other agent in your field. I do not know of anyone else that would have dealt with the complications of what we asked of you!!!!!!!!!! Our association of 30 years has served our entire family well in each incidence and with special circumstances you handled beautifully in several instances!!!
Once again we wish you and your family and team a wonderful and safe holiday and offer all your prospective clients the heartfelt recommendation you deserve.
Dixie T & Family
We were looking for just the right home for 2 years in a particular neighborhood, so by definition we were extremely picky. Susan was there through it all, meeting us to show properties even though they were an hour from her base of operations, even in some pretty nasty weather. Never did we experience any impatience with our drawn-out selection process, and never did we have to wait long for communications from her. She even timed her calls with consideration of the 3 time zones between us! Susan coached us through the whole process of drawing up a purchase contract that met our needs, inspections, addressing contingencies and negotiating solutions, and the closing. She was the best advocate we could have hoped for, and will most assuredly be our agent for any real estate transactions in our future.
K & D
Susan is on top of her game! She was a pleasure to work with because she was available at any hour...anytime to answer questions we might have had! Susan has a highly professional intrigrated team that helps you smoothly through the home buying and selling process! Thanks Susan for such a flawless and pleasant experience! We appreciate you and your team!
William & Barbara F.
I have sold two homes through the Susan Kennedy Team The first was back in 1997. Susan got the buyer and price when we needed it. No glitches. Larry Atwell handled my townhouse in the spring. I had a buyer in less than a month. He negotiated to get the price I needed for an excellent repairman, so I managed to clear a great amount. He was also very patient to help me complete much of the paperwork online since I live out of state. I highly recommend the entire Kennedy team.
This gal flat out knows her stuff! I am an investor from California so I needed a seasoned pro to help us sell this house that we had for nearly 20 years. From recommending service people for repairs to working with the buyers that had credit issues, Susan and her team took care of everything. She always took my calls and made us feel like we were very important clients. I talked to several agents before choosing Susan Kennedy, but from the time I signed the contract to the day I signed the closing docs, I never once doubted that we made a great choice.
Jeff & Lisa W.
Our agent Roxanne Pilkinton-Mangrum was amazing. Her energy and dedication helped us to find exactly what we wanted. Her knowledge proved invaluable in ensuring we got the best deal we could at all stages of the deal. We will be using her to sell our previous home and all future real estate deals.
We worked with Julia Walsh and she was a joy to work with. She was responsive and super detail oriented. We had a new construction house so our process was a little different from most, however Julia went with us for walk throughs and looked over everything with a detailed eye. It was very helpful to have someone in our corner to make sure even the smallest of "dings" was corrected and that the job was quality compared to other homes she's been in. I would work with her again and recommend.
Susan and her team did a great job! Her materials were first class, she and her team were responsive to every question we had and followed up with every person who looked at our house! Great Job!
The home business process was very easy to go through with Ron Short of the Susan Kennedy Team. Worked with Susan as well during the process and always felt like we were working with family. Listened to our feedback and adjusted the listings we were going to see accordingly.
Susan & The Kennedy Team were our realtors in purchasing our new home. She is an excellent negotiator, always available 24/7 and was very responsive to our needs. We would highly recommend her.
Mary Ann & Steve L.
Susan did a great job with the sale process. She came prepared with a market analysis, then made adjustments after viewing the property. We started getting offers immediately! After 4 days, we received an offer above asking price that Susan counseled that I accept, which I did. This was not a smooth sale, there were numerous issues with the buyer's bank that had to be overcome. Susan was able to help negotiate this process and we completed the sale.
Robert & Karen M.
Before I moved to Florida I worked with two other realtors and the team at Susan Kennedy was the best that I worked with. The realtor, Julia, was professional, flexible, and very knowledgeable about the area. From spotting possible issues outside of the home to understanding recent interior repairs, she was on point. I was nervous in the closing process of negotiating a new A/C unit on my home but it went through without much issue. I will return to the this real estate team when I look to purchase in the future!
Simply the BEST! Working with Susan & her team is easy, professional and calming. Always there to be supportive. She responds to all concerns, whether minor or major.
We used Susan to list our current home and purchase a new construction home. She sold our current home in 2 days and we closed on both transactions in about 5 weeks. She attended the construction inspections on the new build and fought for the builder to correct a major issue and it got completed. Highly recommend.
Brian & Lisa R.
Susan & her team were very responsive and knowledgable. She went out of her way to get things resolved and answer questions. She knew the areas and smeared us to an area that was perfect for us.
George & Holly P.
Susan has worked with me twice once as a buyer and once as a seller. She is always responsive to questions and never fails to follow up. She is awesome to work with.
Larry Atwell was not only our property manager after a military move during the housing bubble or our realtor, he’s part of the family. Most up front, honest, and responsive realtor in the area. Highly recommend for any real estate needs!
The Kennedy team gave me the perfect home buying experience. They walked me through everything step-by-step and at the end I was satisfied with my choice of choosing the Kennedy team.
Susan Kennedy made selling our home a pleasure. She was always available to answer questions and work issues without delays and we greatly appreciated her efforts.
Susan and her team were great to work with. She sold my townhouse that I wasn't sure was sellable. I highly recommend her to anyone needing to sell (or buy). Thank you Susan and team!!
They were very helpful and supportive, they put my interest first and made sure I ended up with the right house from what was available.
I Had an awesome experience with Philip Calascione and the Susan Kennedy Team. Phil had gone above and beyond when helping me dealing with a consultant from a mortgagecompany that was less than (Cardinal Financial). His professionalism speaks volumes and is a definite asset to Susan's Team. I would recommend anyone looking for a home to work with Phil and Susan and Team. Happy @ Home
I will definitely recommend their services, Phil was very friendly and professional and made our home purchase a walk in the park , thanks Phil and the Kennedy Team .
Susan Kennedy always goes above and beyond to ensure her clients receive the absolute best home buying experience they possibly can. My parents have used Susan to buy and sell several homes with her over the last 20 years and when it came time for me to buy my first home, I immediately called Susan to begin the process. She helped me find a home I loved and was with me every step of the way. There's no one better in Jacksonville to help you buy a home than Susan!
When my husband and I thought about moving and buying a new home, we didn't think it would be possible with our finances, and the stability of the economy. We heard about Susan through family, so we went from there. Susan and her team are fantastic! The communication and professionalism is top notch. They do their job, but they also care about their customers. Through the help of Susan and her team we were able to sell our home and buy our forever home. Thank you for your dedication of serving and the treating your customers with respect and care!
Wonderful team of Realtor's. We worked with Julia Walsh from Susan's team. Her knowledge & experience helped us move up from a condo to a new construction home. She was most helpful with the builder experience and her attendance at the builder walk throughs were a huge help. Then Julia sold our condo really the day before it went on the market because she had her ears to the ground and heard of another Realtor looking for a home for their buyers. She negotiated a great price on our sale and took care of all the details right through to closing.
I cannot say enough about how impressed we were with Susan Kennedy and her team. If we ever had a question, they answered it in a timely fashion. She was very flexible when it came to showings. We were so impressed with her team, we used Susan to sell our condo and purchase our new home. If I could sum up our experience by saying one thing, what would it be? You can quote me on this! If you want someone that feels like family and cares about your family, future and your investment, then you need to call Susan and her Team!
We have worked with Susan Kennedy & her Team for over 20 years and would never consider using anyone else to buy or sell our properties. Her knowledge, as well as her wonderful personality, make it a pleasure to work with her. She always gives us helpful advise and we have recommended her to anyone looking to buy or sell.
I had the pleasure to work with Julia from the Susan Kennedy team. Her service is amazing, top notch. I was really impressed.She was very knowledgeable, informative, patient, and she had our best interest at heart. I will not hesitate to work to with her again.It was our first purchase and my wife and I did not have much experience, nor knew how to start the process what was involved,and what to look for, Julia was always there to guide us and make us feel conformable from the beginning to the end.If you are looking for a home, call Julia, you will not regret it.I guarantee it!! Karim and Olga
We found Susan through Dave Ramsey's ELP (Endorsed Local Provider) program. We were so thrilled to choose her as our realtor after interviewing other local realtors. Susan Kennedy and the Kennedy team, are truly dedicated and professional. She was able to help sell our house which was a unique situation. Susan has a heart and calling as a realtor. You can't go wrong when choosing her. She's experienced and well known. We are forever grateful for the hard work her and her team put in to making our home sale a success. God Bless you all!!!
There are so many great things to write in regards to my eight-month journey in which Susan and her team accompanied me on. Susan did not make me feel as if I had a realtor. Instead, I felt as if I had a close family member, guiding me through the process and always had my family’s best interest at heart. Susan ensured I maintained focus and not settle for less than what I had desired. She and her team were always there for me; day and night, to ensure my questions and concerns were addressed, my bids were placed in a timely manner, and rendering the opportunity to be one of the first individuals to visit a new listing. Susan really helped me cope with some of the frustrations I had experienced which lead to the right neighbor and floor plan. Thanks Susan; your professionalism, patience, kindness, due diligence, and tenacity made us the perfect match to find an AWESOME house, my family can call home!!! You are truly a blessing!!!
Susan, We can not say thank you enough for your excellent work to help us buy our first home! It was a treat to work with you. You made the process so smooth & understandable for us and always listened to what we were wanting or looking for. This isn't much, but we wanted to send a small thank you. We couldn't have asked for anyone better!
Love, Bradley & Kayla F
Yes I endorse Susan and her team for the excellent job she did in marketing, negotiating, and closing our recent transaction and would recommend her to anyone needing her services. She helped us keep a clear head during trying negotiations and also had great recommendations for other needed services. Her follow up was timely and informative.
Thanks for another wonderful transaction. This was by far one of the quickest short sale closings we have had. You are always a pleasure to work with.
We met Susan Kennedy and her sister Roxanne when we were looking for a home in 1996. They were hosting an open house that we went to. Their positive and go-getter attitude convinced us to hire them as our realtors. We told them where we wanted to live, and they actually went and knocked on doors and asked homeowners if they were thinking of selling their homes! These were houses that weren't even for sale! And they found one for us! Then, almost 20 years later, we needed to sell that house, and we hired them to do that. Susan and Roxanne came to our house prepared with comparables and assessments to back up the price they thought we should list our house. They were still motivated, high-energy people and we felt confident they could sell our house. I don't know when they sleep! The pictures with our listing were beautiful. They composed a wonderful brochure, and also listed our home on the front page of an online newsletter. I was on the phone with Roxanne at least once a day when we got going and when we got bids. During the selling process, my husband was in a motorcycle accident and sustained a spinal cord injury. Can you believe we almost had a bidding war for our house while I stayed with him in the hospital? Roxanne did everything she could to make things as easy on me as possible while we were in the hospital. She came and picked up papers from my home during the short times that I might be home. We were on the phone and did paperwork from my computer at the hospital. She was very patient with me the many times that I forgot to do something that she had asked me to do a few hours earlier. She made sure we had everything we needed for the closing. They know construction workers that do everything. I needed my fireplace mantle redone. They had a guy for that. They had a guy for anything we needed. I couldn't recommend anyone better. Our house closed without a glitch. I hope I don't need them again, but if I DO sell my new house, I'll call them. 100% sure!
Kathy and Mark N.
Our realtor, Roxanne Pilkinton-Mangrum, was amazing!! We drove down on a three day house hunting trip. She met us with a bound MLS book of every house we were looking at. She then drove us to look at each of these houses and helped us get an offer in the next day. Since we were out of state she gave us contacts for financing, insurance and carpet. She acted as a liaison between each of the contacts setting up appointments and following up to make sure we could close asap. As a result we closed in a month's time. I would highly recommend Roxanne!!
Amanda C. \
Susan was OUTSTANDING in every step in our purchase. She was always helpful in quickly responding to all of our questions and concerns. Would recommend her to anyone needing a great agent.
I had Susan Kennedy sell my home for me last year and she did an amazing job getting a contract for me in 2 weeks. So when I was ready to buy a new home of course I went straight back to Susan & she was able to find me a great home in my preferred location and within my budget. I would definitely recommend Susan and her team to anyone.
We had attempted, on a sporadic basis, to sell our parcel of land in Jacksonville for the past 7 years. We saw a Susan Kennedy real estate sign in proximity to our property, and decided to give her an opportunity to market our property. Within one month she had a buyer, and furthermore, arranged for a smooth closing, which we did not have to attend. As Boston natives, we realize the impact of the Kennedy name. We HIGHLY recommend Susan Kennedy and the Kennedy Team!
Bruce and Maureen B.
Susan provided terrific, personal service throughout my home buying transaction. She met Every expectation that I had from a buyers' agent.
Susan and her team are great! They offer accurate advice, do not push to close homes that are not in her clients best interest, and have a better sense of the market since she has been in the business for years. She sees past the short term trends and sees long term value in properties. I respect her advice and always listen to what she suggests. In short. She is a great real estate agent and respected member of our community!
I first met Susan after referring to Dave Ramsey's (radio talk show host) list of Endorsed Local Provider in the Jacksonville, Florida, area in 2011. Susan is the epitome of professionalism, ethics, and competence. She gives you the individual attention that you need, and is always cognizant of her customers' goals. She is a delight to work with, and I would highly recommend her and her team!
We have used the Susan Kennedy team two times in the past for home purchases. Their service was top notch in both cases. A+ customer service rating in our book.
We found Susan through Dave Ramsey's ELP (Endorsed Local Provider) program and have purchased 2 investment properties through her. She is available to show properties very quickly and never complains when you ask to see just 1 more. We are currently looking for another and Susan will definitely be our Realtor again.
Almost 17 years after Mrs. Kennedy assisted my Father and Mother-in-Law with finding a home, she did the same thing for my husband and I. Susan was wonderful throughout the entire process. Her negotiating skills were outstanding. We started this process knowing very little, but having Susan as our voice with her knowledge made all the difference. Not only do I endorse the Kennedy Team, but I highly recommends them to anyone who's thinking about buying a home to contact them without hesitation. I can truly say that I am thankful to God for allowing me to work with Susan Kennedy and The Kennedy Team. Great job team.
Donald and Nikki B.
I have enjoyed working with the Kennedy Team over the years and have never hesitated to recommend their services to friends and family. Susan, Rocky and the entire team are focused on one thing, you the customer! Thanks guys for always being their for Jacksonville!
I have had the pleasure working with Roxanne of the Susan Kennedy Team for over five years, on eight real estate transactions and am continually impressed with their service. Roxanne is the ONLY reason many of those real estate deals have gone through. With all the changes to the market in the last few years and all the different types of properties that are for sale it takes a team that is very pro-active and aggressive to make sure the sale goes through the ever growing obstacles to buying a property and with the Susan Kennedy Team they have the knowledge and expertise to help you find the right property, a lender that will provide the best financing, get you to closing and still be around after it all to provide any support that might be required. I truly appreciate Roxanne and can't say enough about the level of service. Much thanks,
The Susan Kennedy Team are great. Always there when I needed them. Roxanne goes above and beyond to serve. I believe they are the best in the business.
I chose to work with Susan Kennedy and The Kennedy Team because of the numerous excellent recommendations I received from people I had been talking with when I was looking for a Realtor to work with. I was very satisfied and I would wholeheartedly recommend them to anyone looking for a Realtor to buy and sell their property.